Support

Write to [SUPPORT EMAIL]. Tell us your company name, the email on your account, which phone you are on, and what you were doing when it went sideways. A screenshot helps.

Please do not send passwords, card numbers, Social Security numbers or door codes.

If you are a customer of a company that uses Smart Alek, that company is the one to call about your job, your estimate or your invoice.

How do I get an account?

Companies sign up on the website. Crew and office people join through an invite from their company.

I forgot my password

Use the password reset on the sign-in page. A link comes to your email.

How do I change or cancel a plan?

On the website, go to Settings, then Plan and billing. A cancellation takes effect at the end of the period you paid for.

How do I get my data out?

On the website, go to Settings, then Plan and billing, and use Export everything. Photos and video are a separate download on the same page. Export keeps working after a plan ends, until the data is removed.

Alek got something wrong

He can. Fix the draft or the form before you approve it. Nothing he writes goes out, and nothing he reads counts, until a person says so. If he keeps getting the same thing wrong, tell us.

How do I stop sharing my location?

End your day, or turn off location access for the app in your phone's settings. An owner can turn GPS off for the whole company in the tool list, and that stops all sharing at once.

Does it run payroll?

No. It shows what each person is owed. Paying them, withholding and filing stay with whatever you use today.

How do I delete my account?

See Delete your account.