Delete your account

You can do this yourself, in the Smart Alek app or on the web. If you cannot sign in, write to us.

Your own login

In the phone app, go to More, then Delete my account. On the web, go to Settings, then Delete my account. Enter your password. It takes effect right away and cannot be undone.

What we delete: your login, your email and phone number, your phone's push tokens, your location history and last position, your Alek conversations and your notifications.

What stays with your company: your name, on the records the company has to keep: days worked, pay records and tax forms. Job photos and notes you added stay too. To have any of them removed, ask the company.

An owner cannot delete their own account while they own a company. Make someone else the owner first, or delete the company.

A whole company

Only an owner can do this. In the phone app, go to More, then Delete this company. On the web, go to Settings, then Delete this company. You will be offered your data export, then asked to type the company name and enter your password.

The company goes read-only for 30 days, its billing stops, and everyone on the team is told. Any owner can cancel at any time in those 30 days. After that it is removed for good.

What we delete: the company and everything in it, including customers, jobs, photos, video, documents, team records, pay and tax records and Alek conversations. Your payment system and bank link are disconnected.

The export leaves out tax forms. Download any signed W-9, W-4 or I-9 you need to keep from each person's page on the Team screen before you delete the company.

This cannot be undone. Copies in backups last until the backups cycle out. Stripe keeps subscription billing records under its own policy. We keep a note of who asked and when, with ids and dates only.

If a company simply stops paying, its data is removed after 90 days, following warnings by email. The terms have the details.

If you cannot sign in

Write to [SUPPORT EMAIL] from the email on the account, with the subject Delete my account. Say whether you mean your own login or the whole company. We will confirm it is you, and we finish within 30 days.

If you are a customer of a company

Your details are in that company's records, so ask the company first. If you cannot reach it, write to us and we will help. The privacy policy says more.